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Wednesday, December 14th 2011, 9:53am


Hey there,

do anybody know how to implent a "TrustYou"-Icon into a flash tour? It works great if I test it local, but it won´t show up after the tour is encrypted and online *confused*
This is a TrustYou-Icon from some random-site..…type=1&size=big

I embedded the icon as a normal plugin with the URL of the icon as image-url and like I said, it works just perfekt locally! But why is it not working if I put the tour online?

Thanks a lot and best regards *smile*


Wednesday, December 14th 2011, 2:03pm

Hi there. Could you provide a link to the tour? That would help figure out what's happening.

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Wednesday, December 14th 2011, 2:22pm

Nope sorry, Manuel, the tour lies on the server of my client. But it would' nt help you much anyway, because you don' t see the plugin , because it isn' showing up, and there is no error message that the image could' nt be loaded, what is kinda weird.

But here is the code of the plugin:
<plugin name="trustyou_icon"

As you can see, it's a very basic plugin-code which works perfect locally.

Thanks and best regards


Wednesday, December 14th 2011, 2:47pm

Ok. I'd recommend using Firebug or something similar to check whether the file is being requested and, if so, why it can't be retrieved.
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Wednesday, December 14th 2011, 3:35pm

Great advice with firebug, thanks Manuel! But unfortunately I´m not closer to a solution *sad*
Firebug shows that the file was correct requested and retrieved. And it´s even showing up in the cache. No idea what´s going wrong here *wacko*


Thursday, December 15th 2011, 9:51am

Anyone else with an idea on how to embed TrustYou-Icons *question*



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Location: Netherlands

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Thursday, December 15th 2011, 12:58pm

When stuff works offline but not online, it's usually a flash sandbox security error. The site offering the image needs a crossdomain.xml stating the sites which are allowed to download from.

Can you see the image on an javascript/ipad tour?
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