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Krpano not working on UAT server

pratiks

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Donnerstag, 28. August 2014, 15:33

Krpano not working on UAT server

Hello all

we are using KRPano player to show Virtual tour and implimented successfully in local environment.

However on staging it is not working and even it is not showing any errors in output.

http://uat.iceportal.com/brochures/media…type=vr&index=3

Can any one look into above URL and suggest what is required in this?

Umalo

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Donnerstag, 28. August 2014, 18:45

Open log and you will see some errors you should focus on. There are several threads on that topic so search a little bit.

ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_preview.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/distributors/distrib_7617/logo.99.png"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/distributors/distrib_7617/logo.4.png"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_b.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_f.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_r.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_l.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_u.jpg"
ERROR: Security Error - "https://d3k2e6lkbl08ke.cloudfront.net/brochures/20000/panocubes/1276278_1024_d.jpg"

Dieser Beitrag wurde bereits 1 mal editiert, zuletzt von »Umalo« (29. August 2014, 11:36)

pratiks

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Freitag, 29. August 2014, 08:34

I am not able to see the log files of Krpano. where it lies?

Please share the forum thread in which it is already discussed.

We are using AWS Cloud front.. is this relates to it?

pratiks

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Freitag, 29. August 2014, 09:14

I believe it is AWS CDN configuration issue.... If someone have already configured it and then please share it.

Umalo

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Freitag, 29. August 2014, 11:46

http://krpano.com/docu/actions/#showlog
Or press O button on the tour.

Search forum for:
crossdomain.xml
ERROR: Security Error

http://krpano.com/forum/wbb/index.php?pa…n.xml#post26917

pratiks

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Freitag, 29. August 2014, 12:28

If possible please tell me what I need to do on this to resolve this.

As this requires lot of KRPano knowlwdge and I am just join in this.

klaus.krpano

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Montag, 1. September 2014, 12:16

Hi,

basically this has nothing todo with krpano directly - that's are the Flashplayer cross domain restrictions.

In your case - your are trying to load https files from http - and for this case you would need to add secure=false in the crossdomain.xml file here:
https://d3k2e6lkbl08ke.cloudfront.net/crossdomain.xml

See here:
http://help.adobe.com/en_US/AS2LCR/Flash…t=00000469.html

Or simply call your page also with https:
https://uat.iceportal.com/brochures/medi…type=vr&index=3

Best regards,
Klaus

pratiks

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Montag, 1. September 2014, 15:22

Thanks Bro....

It works for me.

pratiks

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Dienstag, 2. September 2014, 09:08

Two things in which I am still confused even it is working for me.

1. Flash is requesting the crossdomain.xml file of requested domain but why in this case it is trying to fetch the file from content location. i.e instead of fetching policy file from uat.iceportal.com it is fetching it from Cloud bucket.


2. Flash is not loading with secure protocol then why in policy file it is required to add secure = false? It was not the case with our previous release.

klaus.krpano

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Dienstag, 2. September 2014, 10:56

Hi,

Zitat von »pratiks«

Flash is requesting the crossdomain.xml file of requested domain but why in this case it is trying to fetch the file from content location. i.e instead of fetching policy file from uat.iceportal.com it is fetching it from Cloud bucket.
This is how the Flashplayer is working - it loods the crossdomain.xml from the other server to see if it's allowed to load files from there. That behavior is given from the Flashplayer itself and not adjustable by krpano.


Zitat von »pratiks«

2. Flash is not loading with secure protocol then why in policy file it is required to add secure = false? It was not the case with our previous release.
It's not possible that this behavior would differ between different krpano releases - that's all given from the Flashplayer and was always the same.

For details about the crossdomain.xml itself and the secure option, please see here:
http://help.adobe.com/en_US/AS2LCR/Flash…t=00000469.html

Best regards,
Klaus

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