Hi,
the krpano tools are storing the license information personalized either in the 'user folder' or when access to that folder is not possible, then in the folder of the krpano tools itself.
That means there would need to be write access to one of these folders - typically that should be the case, but I can't say anything about your shared host configuration of course.
Anything else we can try? Can we store license file directly in our folder where we have access and not user folder? Maybe we can provide path where license file is stored / accessed from?
No, that's not possible, but I will look for additional alternative solutions for future versions.
Best regards,
Klaus