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L_Kappel

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Location: Tampa, Florida, USA

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Thursday, October 1st 2015, 4:30am

krpano viewer fails with load failure after adding first hotspot ("permission denied")

I have created a virtual tour with four 360 VR panos. The virtual tour executes good on my local computer. I used the tour_editor.html to add a single hot spot to get from one pano to another. I tested it and it works fine within the editor. When I launch the viewer (tour.html) without the editor, I get the following error:

"Fatal error: tour.xml - loading failed! (Error: Permission Denied)" (see attachment)

I have examined the tour.xml file and the code to add the hotspot is there and it looks good (see attachment).

I am running the tour.html locally on my Windows 7 computer. I have set Adobe Flash Player global security settings to allow local viewing of the html file on my computer. I am running krpano 1.18.5.


Probably a simple cause but it is not apparent to me.

*confused*
L_Kappel has attached the following image:
  • krpano load error screen shot.JPG
L_Kappel has attached the following file:
  • tour.xml (5.25 kB - 69 times downloaded - latest: Today, 6:54pm)

L_Kappel

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  • "L_Kappel" started this thread

Posts: 11

Location: Tampa, Florida, USA

Occupation: Retired Engineer

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2

Thursday, October 1st 2015, 5:11am

Update to: krpano viewer fails with load failure after adding first hotspot

I did also try the krpano viewer in Internet Explorer, Google Chrome, and Mozilla Firefox to eliminate possible browser problems.

3

Thursday, October 1st 2015, 5:07pm

Hi,

looks like a path (invalid/unsupported characters in the path) or local access probem...

Try using use the krpano Testing Server for local testing!
The local file access in HTML5 is limited.

If you have also xml syntax errors please read this page:
http://krpano.com/docu/xml/syntaxrules/#top

Best regards,
Klaus

L_Kappel

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Thursday, October 1st 2015, 5:18pm

Problem Solved: krpano viewer fails with load failure after adding first hotspot

*smile* Solved the problem by checking Windows 7 Properties on the tour.xml file. After saving the tour.xml in the editor, the properties have to be manually changed each time.

The procedure is to (1) right click on tour.xml file, (2) select "properties", (3) select the "general" tab, (4) under the security section, the "unblock" button must be pressed, (5) select "apply" or "ok", and (6) re-launch tour.html.

This fixed the problem and I can now add hot spots and execute viewer without any problem. I have attached a screen shot of the properties pop-up window for reference.
L_Kappel has attached the following image:
  • tour.xml properties.JPG

This post has been edited 1 times, last edit by "L_Kappel" (Oct 1st 2015, 6:27pm)


L_Kappel

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Posts: 11

Location: Tampa, Florida, USA

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5

Thursday, October 1st 2015, 5:53pm

Problem Solution Update 1

Apparently every time I manually edit the tour.xml using a text editor, I have to also edit the file properties and select "unblock" after completing my edits.

****** On further check, this was not true. The properties only have to be changed after file is saved from the tour_editor.

This post has been edited 2 times, last edit by "L_Kappel" (Oct 1st 2015, 6:27pm)


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