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Problem with loading 1.19 stereo tour in IE

jschrader

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  • »jschrader« ist der Autor dieses Themas

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Montag, 30. Mai 2016, 12:16

Problem with loading 1.19 stereo tour in IE

It's working fine locally with the webserver but when it's on the web it stops with a black "loading" screen.
Can someone enlighten me please what is the cause and how to solve it?
TIA

klaus.krpano

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Mittwoch, 1. Juni 2016, 16:01

There is no known problem and it would be strange when the SAME content wouldn't work...

Timescale

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Mittwoch, 1. Juni 2016, 17:01

Does it work in other browsers? If not, it is most likely a file permission problem, a path problem or case mismatch.

First check if other browsers can display the content on the webserver. If this is not so, set the permissions of the files to a state where they can be accessed. If this does not help, try locating the precise point of failure by opening a error/debugging console of the browser and locate the first file that failed and try to figure out why it did so.

klaus.krpano

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Mittwoch, 1. Juni 2016, 18:39

One idea - check the 'case' (lower-case/upper-case) of your file paths and file names!
The case in the xml need to match the case of the real files/paths.

Windows is case-insensitive, but typical Unix-based webservers are case-sensitive!

But if that's the case, you should see loading errors... (in the krpano log and in the browsers console).

jschrader

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5

Freitag, 3. Juni 2016, 10:56

It indeed was an issue of capital letters which I usually do not use, but here it somehow slipped in and was used since two years already in a folder on the server without any issue which is why I hadn't noticed any earlier ^^

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