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jschrader

Intermediate

  • "jschrader" started this thread

Posts: 237

Location: Bavaria, Germany

Occupation: Photographer, Producer

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1

Monday, May 30th 2016, 12:16pm

Problem with loading 1.19 stereo tour in IE

It's working fine locally with the webserver but when it's on the web it stops with a black "loading" screen.
Can someone enlighten me please what is the cause and how to solve it?
TIA

2

Wednesday, June 1st 2016, 4:01pm

There is no known problem and it would be strange when the SAME content wouldn't work...

Timescale

Trainee

Posts: 120

Location: Netherlands

Occupation: Archaeologist, Timescale R&D

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3

Wednesday, June 1st 2016, 5:01pm

Does it work in other browsers? If not, it is most likely a file permission problem, a path problem or case mismatch.

First check if other browsers can display the content on the webserver. If this is not so, set the permissions of the files to a state where they can be accessed. If this does not help, try locating the precise point of failure by opening a error/debugging console of the browser and locate the first file that failed and try to figure out why it did so.

4

Wednesday, June 1st 2016, 6:39pm

One idea - check the 'case' (lower-case/upper-case) of your file paths and file names!
The case in the xml need to match the case of the real files/paths.

Windows is case-insensitive, but typical Unix-based webservers are case-sensitive!

But if that's the case, you should see loading errors... (in the krpano log and in the browsers console).

jschrader

Intermediate

  • "jschrader" started this thread

Posts: 237

Location: Bavaria, Germany

Occupation: Photographer, Producer

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5

Friday, June 3rd 2016, 10:56am

It indeed was an issue of capital letters which I usually do not use, but here it somehow slipped in and was used since two years already in a folder on the server without any issue which is why I hadn't noticed any earlier ^^