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Wednesday, June 15th 2016, 11:56am

krpano Tools isn't loading!

Hello there

My problem is the following:
I work on two different computers (both run on Win 7 and similar hardware, same krpano version). But if I want to start the krpano Tools on PC 1, to register the software, nothing happens (even when I run it as administrator). Only in the task manager you see the process (see krpano1). On PC 2 I can start the tools smoothly and register the program without error (as a comparison see task manager -> krpano2).

I noticed that on PC 1 when I try to open the krpano tools, the krpanotool64.exe doesn't start, while it does on the working PC 2. Is this a known problem?
I hope someone experienced this was well, and that it isn't a problem with the PC.

Cheers
Fabian
Leofreak has attached the following images:
  • krpano1.png
  • krpano2.png

This post has been edited 1 times, last edit by "Leofreak" (Jun 21st 2016, 11:12am)


Umalo

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Posts: 1,051

Location: Osijek, Croatia, EU

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2

Tuesday, June 21st 2016, 11:37am

I would say this is related to possibility that your first machine is 32 bit.
Check: Control Panel\System and Security\System what is written for Sytem Type.
krpanotools exist for 32 and 64 version. Have you tried investigating in this direction?

3

Tuesday, June 21st 2016, 2:50pm

Hey Umalo

Thanks for the response. Sorry, forgot to mention that both machines are 64 bit.

Fabian