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1

Monday, September 4th 2017, 12:12am

krpano 1.19pr12 cannot change scene in VR

Hi

I just made a small tour where in VR i call an loadscene action in the onclick event of a hotspot.
It works great on my desktop, but always freezes on the mobile i use. And as it's done for VR i need it working on the mobile.
Also the next/prev scene arrows freeze when i want to use them. Is this a bug of the current release?

Thanks
Sven

2

Tuesday, September 5th 2017, 3:33pm

Hi all

It has to do with distorted video hotspots. When i add the first distorted video hotspot i can not use the loadscene action anymore.
Anyone has a solution for that? It's pretty urgent now, has to be running tonight.

Thanks
Sven

3

Tuesday, September 5th 2017, 4:18pm

Seem to be a Browser based problem.

IOS with Safari:
Freeze when calling the loadscene action and even if i want to remove the Videohotspot that is causing the problem

Android with Firefox:
Doesn't show the Video at all, only a black frame where the video should be. Can be a Videoformat problem...

Android with Chrome:
Everything working as it should

Now it has to be running on Safari as well as at least 50% of people use that browser.
Anyone an Idea for a fix?

Thanks
Sven

4

Tuesday, September 5th 2017, 7:02pm

Anyone?

It would be possible to just delete all hotspots before loading the new scene. But even the the removehotspot action freezes.
Or do you know a way to just load the new pano in the image layers (multires) without changing scene? Would be some more work for me but maybe that would work

thanks
Sven

jeromebg

Professional

Posts: 792

Location: Angers - France

Occupation: Photographer

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5

Tuesday, September 5th 2017, 8:30pm

without link and xml code it's hard to debug...

6

Tuesday, September 5th 2017, 9:52pm

Sure here is the information you need:

Url: https://360.raumgleiter.com/0000_sundowner/
Xml: https://360.raumgleiter.com/0000_sundowner/tour.xml

Thanks for any help
Sven

7

Tuesday, September 5th 2017, 10:37pm

So i finally found an Error Message when reading out the iOS Safris Log.

It says: TypeError: null is not an object (evaluating 'a.paused') coming from

Source code

1
function E(a) {        m.ios && !0 !== a.paused && (g.iOS_current_video = a)    }



Maybe Klaus knows what that can be?


Thanks
Sven

Tuur

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Posts: 3,173

Location: Netherlands

Occupation: Krpano custom coding / Virtual Tours / Photography / Musician / Recording engineer

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8

Wednesday, September 6th 2017, 12:13am

Hi,

I had a similar but different issu.
Maybe try 2 things, perhaps just to check, and maybe it helps.
It helped me.
I didn't look in your code but try:

- set the video plugin to visible false when you want to change scene or so

Or
- remove all child elements seperate.

Could be nonsence for your particular case.

Tuur *thumbsup*
http://www.virtualtuur.com
Skype:studiotuur

9

Wednesday, September 6th 2017, 1:29am

set the video plugin to visible false when you want to change scene or so

already tried that and also removing the whole videohotspot. Didn't work for me *confused*

10

Monday, September 11th 2017, 9:11am

So i finally found an Error Message when reading out the iOS Safris Log.
It says: TypeError: null is not an object (evaluating 'a.paused') coming from
function E(a) { m.ios && !0 !== a.paused && (g.iOS_current_video = a) }
Maybe Klaus knows what that can be?

Please see here:
krpano 1.19-pr9 / 1.19-pr10 / 1.19-pr11 / 1.19-pr12

11

Tuesday, September 12th 2017, 9:10am

super danke