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  • "Douglas Rhiner" started this thread

Posts: 98

Location: Fairfax, CA

Occupation: Code-Slave

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1

Monday, September 9th 2019, 1:22am

Error entering VR on iOS since update

Of course this has to be our code/xml causing this. But finding the cause is totally eluding me. *confused*
Here is a URL for reference
https://www.xplorit.com/orlando-florida

When entering VR mode on any device running iOS, and in any browser on the device, I get the following error in the JS console:

TypeError: G[a.browser.events.requestfullscreen] is not a function. (In 'G[a.browser.events.requestfullscreen]({navigationUI:"hide"})', 'G[a.browser.events.requestfullscreen]' is undefined)


On any other browser, on any other device running any non-iOS, OS, you can enter VR with no issues, including Oculus Go.

https://www.xplorit.com/orlando-florida

IS this a setting not set correctly on the device?
Any ideas on what to check? Been banging my head on this one for awhile...

Tuur

Sage

Posts: 3,160

Location: Netherlands

Occupation: Krpano custom coding / Virtual Tours / Photography / Musician / Recording engineer

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Monday, September 9th 2019, 10:59am

Hi,

i had a look but i don't see an 'enter VR' button or any button representing that in the interface.
I clicked some, and see some buttons overlapping etc.. but no vr button detected on my iPhone.


EDIT: sorry .. it only shows in landscape..
Can Confirm your tour not woking on IOS (iphone 6)

I'll have a look if i can see the problem or be able to copy it.


Tuur *thumbsup*
http://www.virtualtuur.com
Skype:studiotuur

This post has been edited 2 times, last edit by "Tuur" (Sep 9th 2019, 12:13pm)


  • "Douglas Rhiner" started this thread

Posts: 98

Location: Fairfax, CA

Occupation: Code-Slave

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3

Monday, September 9th 2019, 11:02pm

Tuur,

Thanks for taking a gander at this. I got the issue resolved in a tedious code swap. Did not take the time to determine EXACTLY what was up, but now working as expected.

Tuur

Sage

Posts: 3,160

Location: Netherlands

Occupation: Krpano custom coding / Virtual Tours / Photography / Musician / Recording engineer

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4

Monday, September 9th 2019, 11:07pm

Hi Douglas,

ah good news.
didn't started yet.

Glad you've found it.

Cheers!
Tuur *thumbsup*
http://www.virtualtuur.com
Skype:studiotuur

5

Wednesday, September 18th 2019, 9:44am

Hi,

the only way to get such error is when you manually overwrite and fake the device.fullscreensupport setting in a browser that doesn't support the HTML5 fullscreen API (like on an iPhone).

Best regards,
Klaus