Sound doesn't work on iPhone

Dear visitor, welcome to krpano.com Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

thienkd

Beginner

Posts: 21

Location: Viet Nam

Tuesday, December 15th 2020, 9:13am

Sound doesn't work on iPhone

Hello !
I have an audio file for background music, it works fine in the PC browser, but on my iPhone it doesn't work. Have you come across a situation like this? Can you give me the solution? Thanks.
This is my code:

<plugin name="soundinterface" keep="true" url="plugins/soundinterface.js" preload="true" volume="1" mute="false"/>

<action name="startup" autorun="onstart">
playsound(bgsound, audio/bgsound.mp3, true, 0.75);
</action>

Go to the top of the page

klaus.krpano

Administrator

Posts: 13,420

Tuesday, December 15th 2020, 9:32am

Hi,

playing a media without user-gesture (click/touch) is not allowed (by the browser).

But that means: after touching anywhere on the screen, the sound should start automatically playing (assuming you're using an actual krpano version).

Best regards,
Klaus

Go to the top of the page

thienkd

Beginner

Posts: 21

Location: Viet Nam

Tuesday, December 15th 2020, 9:43am

Hi Klaus !
I tried to click / touch but it doesn't work.

Go to the top of the page

thienkd

Beginner

Posts: 21

Location: Viet Nam

Tuesday, December 15th 2020, 9:44am

Hi Klaus !
I tried to click / touch but it doesn't work.
UPDATE:
It works but only with headphones, when I am not using the headset no sound is played at all.
I tried on:
ipad IOS 11 (work),
iphone 6 iOS 12 (not working),
iphone 7 plus IOS 13.5 (not working),
iphone 7 plus IOS 14.2 (not working),
iPhone XS Max IOS 14.2 ( work)

Quoted from "klaus.krpano"

Hi,

playing a media without user-gesture (click/touch) is not allowed (by the browser).

But that means: after touching anywhere on the screen, the sound should start automatically playing (assuming you're using an actual krpano version).

Best regards,
Klaus