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Thursday, May 12th 2022, 11:25am

Mobile/browser specific limitations to play video?

Hello everyone,

I´m very very new using KRpano.

I´ve been trying to do some tests, and it seemed to work fine, and being pretty straight forward.

I created a "test" 360 video to make sure I knew how to implement it, upload it to AWS S3, and be able to access it from any device. Here it is:…l=videopano.xml

Basically I´ve followed the videopano example that comes with the code. Initially I had the problems with the file being played, but after reducing the resolution it started working. It works on the two android phones I´ve tried it with.

However after sending it to some colleagues, for a couple of them it doesn´t work.

Especially one of them, says that the gyroscope and tracking works fine, but it never gets to play the video. The same also happens to him with the original 360 video example He can he hear the music, but the video does not play...

Any ideas what can be causing this??

Thanks a lot!


Tuesday, June 28th 2022, 8:09pm

Same issue with Panotour Pro

I am facing the same issue with my tour. The 360 videos work just fine on the desktop version. But on any smartphone, there is a black screen and the audio playing.



Posts: 1

Location: Dubai

Occupation: COO

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Monday, August 15th 2022, 2:05am

Same Issue

i'm facing the same issue and i tried many options, sometimes adding mp4 and webm videos it works on some devices and others not.


Wednesday, September 7th 2022, 10:42am


the video support regarding codec, encoding-settings, resolution, framerate can vary from device to device and browser to browser.

Look for how to encode videos for the web for more information on this topic.

Best regards,

Posts: 7

Location: Paris

Occupation: Photographer & Webmaster

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Sunday, September 11th 2022, 7:53pm

H265 vs H264


I recently try a 360 video camera, and tested how it will integrate with KR Pano.

It seems to doesn't work accurate if I am creating the video in H265, what surprise me is that it was working with Edge browser but not with Chrome or Mozilla browser...

If I put the video in H264 it's working, but the quality is not great at all...

The only solution I find was to put the video on Youtube, which can read the H265 correctly...

Idk if it will possible in the futur to read H265 video with Krpano but it would be great...


Sunday, September 11th 2022, 10:40pm

the videos are not handled by krpano but by the browser itself.
you might need to add several formats to support all browsers
and the encoding details are important.

here is some info about this topic :

also read this :