You are not logged in.

Dear visitor, welcome to Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.


Sunday, February 9th 2014, 2:57pm

Firefox cant load mp3 or ogg file, i dont understand


Sound interface plugin fails to load .mp | .ogg in mozilla firefox browser. I tested in few versions but fails in most. It worked well in firefox version 26 but rest that I have tested, it has failed to load with the error message given below.

INFO: krpano (build 2013-12-19)
INFO: Desktop/Win32 - Firefox 13.0 - WebGL
INFO: Registered to: *************************
ERROR: soundinterface - loading of 1.ogg failed!

Please let me know how to resolve this issue.


Monday, February 10th 2014, 9:31am


do the same sound files work when directly opening them into the browser?

Which codec do you use inside the .ogg file?

E.g. if it might be the 'Ogg Opus' codec, then regarding to the Firefox documentation this codec will be only supported with Firefox 15 or higher - see here:…g_Theora_Vorbis

Additionally here some details about the krpano HTML5 video/audio - the krpano viewer itself doesn't load or decode any files directly by itself (that's simply not possible for a script), basically the viewer only creates dynamically the HTML5 <audio> or <video> object and assigns the file url path. That means the video/audio support depends on the browser itself.

Best regards,


Monday, February 10th 2014, 7:50pm

Ask hosting support to change Ngnix settings. That is what they did for me and now it works.


Thursday, February 13th 2014, 9:27am

Fixed it by changing the codec. Works perfectly fine. Thanks for the replies. *smile*