Hotspots disappear when tour is online

  • Hi there

    Hoping someone can help me with this issue.
    My tour works perfectly locally, but when uploaded to a server, all of my hotspots disappear.
    I am using the latest version of the krpano tools and viewer (which fixed my problems with scrollarea, awesome!)

    http://www.xequals.co.nz/virtualtour/logan/test15/tour.html

    Strangely though, when looking it at via tour_editor.html, the hotspots are there.
    I don't think there's anything particularly interesting / unique about these hotspots that should make them disappear. Is this a known issue, where hotspots can disappear when running online?

    Thanks in advance for your help.
    Best

    Alex

  • Hi, Alex!
    At local you see flash version of virtual tour, when running online start prefer a HTML5 version(try flash prefer online: http://www.xequals.co.nz/virtualtour/lo…?html5=fallback).
    And if you look error from krpano player you see 2 errors(push "O" on keboard):
    WARNING: hotspot[cuba-reception-day] skipped flash file: ... WARNING: plugin[cuba-reception-info] skipped flash file: ...

    And.. the solution to your problem is very simple! *g*
    Because you use wrong and null alternative files from hotspots and layer:
    <hotspot name="cuba-reception-day"
    type="image" url="skin/hotspot-reception-day.png"
    alturl="..."

    <layer name="cuba-reception-info"
    type="image" parent="hotspot[cuba-reception-day]"
    url="skin/hotspot-reception-reveal.png"
    alturl="..."

    Documentation about alturl - https://krpano.com/docu/xml/#hotspot.alturl

    Your image for html5 is "..." -null! *g*
    Delete this dots in alturl or all alturl line and will be work fine!
    *tongue*
    BTW. You must use alternative files for audio and video if you want them to play on all types of browsers/devices! *attention*
    https://krpano.com/plugins/videoplayer/#videourl
    https://krpano.com/plugins/soundinterface/#html5

    PS: nice tour!

    Panoreal — to make and see this wonderful world! *whistling*

    Edited once, last by Arsdezi (April 8, 2014 at 5:21 AM).

  • Hi Arsdezi!

    You are so super helpful, thank you so much!
    Your solution worked perfectly, and I will create some alt videos / audio so all devices can see it.

    I am very grateful for your time, and won't forget this for the next tour :)
    Thank you again, you are awesome!

    Alex

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