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ChrisR

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  • "ChrisR" started this thread

Posts: 9

Location: Brooklyn

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Wednesday, March 30th 2016, 10:24pm

360 Video Issues in Chrome and on iOS

Hi,

We are working on a 3 minute long 360 video.
Everything was going well - all testing was done on various devices.
Now - more or less out of the blue - I have two separate issues that came up.

1. On some computers 360 videos do not load in Chrome using a Windows PC. The site simply freezes. Has anyone had this issue?
I am thinking this might be a client side issue (hardware or network), but wanted to see if anybody had experienced this and possibly know of a solution.

2. On iOS in Safari the video loops after playing about 2 min instead of the full 3 min. This does not happen on Android and from my recollection did not happen previously on iOS.

The coding in both cases in the xml file is the standard code from krpano: http://krpano.com/plugins/videoplayer/#top

Thank you

Christian