You are not logged in.

Dear visitor, welcome to krpano.com Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

1

Sunday, March 5th 2017, 5:01am

Another bad experience with Matthew Rogers at 360Precision

Matthew Rogers at 360Precision never sent an item I purchased and has not refunded me.

I am documenting my experience so others can be aware of his business practices.

11/25/2016 Bought an Atome lens ring from 360Precision.

12/02/2016 Finally received an email "your order is complete"

The lens ring never arrived. I requested a refund.

To this date I have not received a single email from the company other than this "your order is complete" email.

I was able to receive a reply on Facebook Matthew Rogers where he agreed to refund the purchase. It was not shipped.

02/03/2017 After numerous contact attempts about the refund, Matthew Rogers from 360Precision replied on Facebook "I did refund it, sometimes it just takes a while. I'll email you the refund receipt when I'm back in the office."

03/04/2017 After 4 subsequent contact attempts on Facebook asking for this "refund receipt", Matthew Rogers has not refunded the lens ring and never sent me this "refund receipt".

I created several Facebook posts documenting my experience. Several Facebook users shared similar experiences where they have not received items they had purchased and were not refunded.

I received this response from Matthew Rogers in a personal message on Facebook, he then blocked me from replying to him.

"Stop stalking and harassing me personally on Facebook. I've emailed you the refund receipt. If you defame me on Facebook I will make sure you pay more than 74.95. Anyway the refund is much less than that as it's minus the shipping costs. We have official communication channels, USE THEM."‚Äč

1.) "If you defame me on Facebook I will make sure you pay more than 74.95."

2.) "I've emailed you the refund receipt." I have not received a refund or a "refund receipt"

3.) "Anyway the refund is much less than that as it's minus the shipping costs." A company cannot keep the shipping costs for an item they never shipped.

4.) Matthew Rogers has never replied to an "official communication channel" support email about the issue.

It has now been over 100 days. The company has never replied to an email and I have been threatened in a personal message on Facebook. I have not received a refund or a "receipt of a refund" I should be waiting for.

By claiming a refund was made the company has delayed my ability to file for a chargeback with my bank for the credit card purchase which has a time limit of 60 days. They do not accept Paypal.

If you search fraud or scam by 360Precision on Google there are numerous posts and web pages with others who have documented their experiences as well.

http://warning360precision.blogspot.sg/2…ow-you-can.html
https://mattlauder.com.au/word-of-advice…precision-head/
https://krpano.com/forum/wbb/index.php?p…d&threadID=8574
http://forum.luminous-landscape.com/index.php?topic=31044
https://krpano.com/forum/wbb/index.php?p…d&threadID=4527
http://forum.luminous-landscape.com/inde…ic=31044.5;wap2
http://panotools-ng.586017.n4.nabble.com…n-td615742.html
https://www.360rage.com/panorama-hardware-item.php?i=2
http://www.resellerratings.com/store/360Precision
http://panotools-ng.586017.n4.nabble.com…n-td614349.html

Similar threads