All thumb.jpg files missing on Amazon S3

  • Hi,


    I have a self-contained tour with 5 scenes located in an Amazon S3 bucket. Everything works fine except on the iPad the pano thumbnails won’t show down on the standard thumb bar. The pano tiles load fine and also images that I have in a custom gallery but none of the thumb.jpg for each scene show which makes it a little odd.


    ERROR: plugin[skin_thumb_0] loading error:https://pathtomyamazonbucket/tour01/panos/01.tiles/thumb.jpg
    ERROR: plugin[skin_thumb_1] loading error:https://pathtomyamazonbucket/tour01/panos/02.tiles/thumb.jpg
    ERROR: plugin[skin_thumb_2] loading error:https://pathtomyamazonbucket/tour01/panos/03.tiles/thumb.jpg
    ERROR: plugin[skin_thumb_3] loading error:https://pathtomyamazonbucket/tour01/panos/04.tiles/thumb.jpg
    ERROR: plugin[skin_thumb_4] loading error:https://pathtomyamazonbucket/tour01/panos/05.tiles/thumb.jpg


    Has anyone ever come across this and can put me out of my misery please?


    Previously I just had the pano tiles located on S3 and the rest of the tour on my website which worked great with html5 but Flash and iPad couldn’t find the tile folders so I ended up shifting the whole tour to S3 to overcome the crossdomain/CORS issue.

    The thumb.jpg files are where they should be as I can see them. *confused*


    Thanks,


    Andrew

  • Having the same issue as above ~sometimes~

    All scene images hosted on AWS, cors policy set, headers OK etc. Tile images fine - just the thumb.jpg file will fail to load sometimes with a CORS error.

    Note that when the thumb fails to load in KRPano - I am loading the thumb image elsewhere on screen at the sametime in a regular <img> html tag which works fine.

    So CORS error occurs on <scene> .....thumburl="url"</scene> and OK on html <img src="url">?

    Maybe I am missing something...

    Thanks

  • Same thing is happening here.

    Code
    ERROR: plugin[skin_thumb_2] - loading of 'https://d1adpc9waiwn2e.cloudfront.net/willian-machado/panos...les/c4ca4238a0b923820dcc509a6f75849b1598706406500/thumb.jpg' failed!
    ERROR: plugin[skin_thumb_1] - loading of 'https://d1adpc9waiwn2e.cloudfront.net/willian-machado/panos...les/c4ca4238a0b923820dcc509a6f75849b1599574213177/thumb.jpg' failed!
    ERROR: plugin[skin_thumb_0] - loading of 'https://d1adpc9waiwn2e.cloudfront.net/willian-machado/panos...les/c4ca4238a0b923820dcc509a6f75849b1599574181134/thumb.jpg' failed!
  • Resolution (a bit overkill) for me was to have a local folder for all thumbs. When tour loads checks folder to see if relevant thumb exists and if not download it from S3.

    So S3 delivers pano image tiles, and thumbs served from my own server.


    Bit of a faff, but needed a quick solution at the time. Probably should look at again when time allows.
    GK

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