Safari bug - loading of .../vtourskin.png failed!

mariusz · August 22, 2018 at 10:43 PM

I'm getting loads of "loading of .../vtourskin.png' failed!" errors on a Safari browser. It doesn't happen every time but quite often.

You can see it yourself - go to http://staging.veewme.com/17 and click "Panoramas". May need to refresh a couple of times.

Code

INFO: krpano 1.19-pr16 (build 2018-04-04) INFO: HTML5/Desktop - Safari 11.1.2 - WebGL
INFO: Registered to: VeewMe
ERROR: plugin[skin_btn_down] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_show_icon] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_video_playpause] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: hotspot[webvr_prev_scene] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_prev_fs_icon] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: hotspot[webvr_next_scene] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!
ERROR: plugin[skin_map_zoom_in] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_map] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_right] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_vr] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_next] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_fs] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_buttonglow] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!
ERROR: plugin[skin_btn_prev] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_out] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_map_zoom_out] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_up] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_hide] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_left] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_thumbs] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_btn_in] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_next_fs_icon] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_thumbs_scrollleft] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!  
ERROR: plugin[skin_thumbs_scrollright] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed! 
ERROR: plugin[skin_btn_gyro] - loading of 'https://s3.amazonaws.com/test-veewme.static/libs/krpano/skin/./vtourskin.png' failed!

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mariusz · August 25, 2018 at 12:13 PM

If it's not an easy fix it would be great if there was an option to silence these error messages at least.

klaus.krpano · August 25, 2018 at 2:19 PM

Hi,

I don't get loading errors with your example, even when refreshing a several times...

From technical perspective a loading error is a loading error - that means the browser wasn't able to load that file... not sure why this should be a 'bug'?
Maybe your server or your internet connection is the problem...

You could try increasing the 'network.retrycount' setting to let krpano more often retry a download before giving-up and reporting an error:
https://krpano.com/docu/xml/#network

About hiding the errors - either disabling the showing of the errors:
https://krpano.com/docu/xml/#krpano.showerrors

or handle them by your own using the onloaderror event:
https://krpano.com/docu/xml/#events.onloaderror

Best regards,
Klaus

Safari bug - loading of .../vtourskin.png failed!

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