Loading issues - Android devices

Hello, I'm having some issues on android devices. Tried with both Chrome and firefox browsers.

What happens is: Tour gets stuck in loading screen. Sometimes it loads correctly, sometimes get black screen. Sometimes when change the ambient, it loads.

As I thought it was a performance issue, I configured the parallel downloads option with 2 panos. Using a delay option for auto rotate option

But The weird thing is: On iOS devices is working fine.

Here are some links for testing:

https://imagemetudo.com.br/index.php/tour…a-especialista/

https://imagemetudo.com.br/index.php/starluz-iluminacao/

https://imagemetudo.com.br/index.php/tour…glesa-londrina/

Could you, please help me figure out whats is causing this issue?

Quote from pur

Hi William,

On my Win7 + Chrome70.0 I can see in console:

Code

INFO: Registered to: ...
WARNING: Unknown action: do_crop_animation

and in Chrom F12 console:

Code

Uncaught (in promise) DOMException: play() failed because the user didn't interact with the document first.

The FF63.0 does not open the link at all saying: Your connection is not secure
The owner of imagemetudo.com.br has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

The IE11.0 is not so picky and works OK.

The loading process takes pretty long time. Do you use mutlires tiled images?
Does it help?
Pavel

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Hello Pavel, Thanks for replying.

I will take a look in this do_corp_animation warning. The auto play warning is because chrome now blocks audio from autoplaying and I still have not figure out how to solve this.

I am changing the backend in order to use the panotools to tile the panos, still resolving some details during the upload such as thumb generation (does panotools have a function for thumbnail generation?)... but for now I am using stereo photo directly.