Solved - Control touch not working in DELL touch screen laptop + Kiosk display

  • Hello everyone,

    One of my clients have complained that the touch control on his touchscreen DELL Inspiron 5000 Series doesn't work anymore.It used to work OK, but now he can't move around using his finger.He has the same problem in a big Kiosk display.

    Here is the link

    The console traces all the control settings, and it confirms that all the settings have the default values.


    INFO:krpano 1.19-pr16 (build 2018-04-04)
    INFO: HTML5/Desktop - Chrome 70.0 - WebGL
    INFO: Registered to: Rafael Guerra Paz
    INFO: Google Analytics Plugin: v1.3 (BETA 1)
    INFO:Scene name:scene1
    INFO: touchscreen: false
    INFO: usercontrol="all": all
    INFO: mouse="drag": drag
    INFO: touch="drag": drag
    INFO: dragrelative="true": true
    INFO: draginertia="0.1": 0.1
    INFO: dragfriction="0.9": 0.9
    INFO: drag_oldmode="false": false
    INFO: movetorelative="true": true
    INFO: movetoaccelerate="1": 1
    INFO: movetospeed="10": 10
    INFO: movetofriction="0.8": 0.8
    INFO: movetoyfriction="1": 1
    INFO: keybaccelerate="0.5": 0.5
    INFO: keybspeed="10": 10
    INFO: keybfriction="0.9": 0.9
    INFO: keybinvert="false": false
    INFO: keybfovchange="0.75":0.75
    INFO: mousefovchange="1": 1
    INFO: fovspeed="3": 3
    INFO: fovfriction="0.9": 0.9
    INFO: zoomtocursor="false": false
    INFO: zoomoutcursor="true": true
    INFO: touchzoom="true": true
    INFO: keycodesleft="37": 37
    INFO: keycodesright="39": 39
    INFO: keycodesup="38":38
    INFO: keycodesdown="40": 40
    INFO: keycodesin="": 107
    INFO: keycodesout="": 109
    INFO: keydownrepeat="true": true
    INFO: bouncinglimits="false": false

    The problem is that Krpano doesn't recognise the device as touch screen.

    Code
    trace('touchscreen: ', get(device.touch));

    Returns:

    Code
    touchscreen: false

    The tours didn't change. Could this be due a recent Chrome update?
    Is this a KRPano bug?
    Is there anything I can do to fix it?

    Many thanks

    Rafael

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