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Tourvista

Intermediate

  • "Tourvista" started this thread

Posts: 258

Location: Leicester UK

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1

Monday, November 5th 2018, 5:46pm

Solved - Control touch not working in DELL touch screen laptop + Kiosk display

Hello everyone,

One of my clients have complained that the touch control on his touchscreen DELL Inspiron 5000 Series doesn't work anymore.It used to work OK, but now he can't move around using his finger.He has the same problem in a big Kiosk display.

Here is the link

The console traces all the control settings, and it confirms that all the settings have the default values.


INFO:krpano 1.19-pr16 (build 2018-04-04)
INFO: HTML5/Desktop - Chrome 70.0 - WebGL
INFO: Registered to: Rafael Guerra Paz
INFO: Google Analytics Plugin: v1.3 (BETA 1)
INFO:Scene name:scene1
INFO: touchscreen: false
INFO: usercontrol="all": all
INFO: mouse="drag": drag
INFO: touch="drag": drag
INFO: dragrelative="true": true
INFO: draginertia="0.1": 0.1
INFO: dragfriction="0.9": 0.9
INFO: drag_oldmode="false": false
INFO: movetorelative="true": true
INFO: movetoaccelerate="1": 1
INFO: movetospeed="10": 10
INFO: movetofriction="0.8": 0.8
INFO: movetoyfriction="1": 1
INFO: keybaccelerate="0.5": 0.5
INFO: keybspeed="10": 10
INFO: keybfriction="0.9": 0.9
INFO: keybinvert="false": false
INFO: keybfovchange="0.75":0.75
INFO: mousefovchange="1": 1
INFO: fovspeed="3": 3
INFO: fovfriction="0.9": 0.9
INFO: zoomtocursor="false": false
INFO: zoomoutcursor="true": true
INFO: touchzoom="true": true
INFO: keycodesleft="37": 37
INFO: keycodesright="39": 39
INFO: keycodesup="38":38
INFO: keycodesdown="40": 40
INFO: keycodesin="": 107
INFO: keycodesout="": 109
INFO: keydownrepeat="true": true
INFO: bouncinglimits="false": false

The problem is that Krpano doesn't recognise the device as touch screen.

Source code

1
trace('touchscreen: ', get(device.touch));


Returns:

Source code

1
touchscreen: false


The tours didn't change. Could this be due a recent Chrome update?
Is this a KRPano bug?
Is there anything I can do to fix it?

Many thanks

Rafael

This post has been edited 2 times, last edit by "Tourvista" (Nov 7th 2018, 11:14am)


2

Tuesday, November 6th 2018, 11:13pm

Hi,

please see here:
Chrome 70.0.3538.77 breaks KRPano touch functionality

Best regards,
Klaus

Tourvista

Intermediate

  • "Tourvista" started this thread

Posts: 258

Location: Leicester UK

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3

Wednesday, November 7th 2018, 11:14am

Thank you very much for your help Klaus. Very much appreciate it.