You are not logged in.

Dear visitor, welcome to krpano.com Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

1

Tuesday, September 10th 2019, 5:01pm

Fatal error

Hi,

I am trying to encrypt tour.xml file and I am getting message "Fatal error the krpanotools.exe process crashed"

Other tours were encrypted without issue. It was the same story with this file when I had 1.19pr16 and now 1.20.
What could be the problem?

Marcin

Mael B.

Trainee

Posts: 143

Location: France, Montpellier

  • Send private message

2

Friday, September 13th 2019, 7:49pm

I had this issue with an xlm containing a quite big portion of code in comments

Source code

1
<!-- about 30 lines of code  -->

I removed this part and then the encryption goes without problem anymore.
I don't know if it can help you.

3

Monday, September 16th 2019, 9:33am

Thanks, you were very close :)
turned out that I had --> left in the code somewhere between scenes.
Marcin

4

Wednesday, September 18th 2019, 9:58am

Hi,

if possible please send me the xml files that cause the crashing.

Just a '-->' somewhere alone can't be the reason, there must be also something else...

Best regards,
Klaus

Alexey Tkachenko

Professional

Posts: 750

Location: Sevastopol, Crimea, Russian Federation

Occupation: Interpreting, Building virtual tours

  • Send private message

5

Wednesday, September 18th 2019, 10:27am

Hi)

I also had one such file and after some testing I found out that the reason was a typo in a comment. I had this

Source code

1
!-- Check Quantums -->
accidentally instead of the proper

Source code

1
<!-- Check Quantums -->
Regards,

Alexey

6

Wednesday, September 25th 2019, 10:35am

Hi,

even such can't cause a crashing, I have checked and also tested that a several times.

So if you have a file that crashes the encrypt tool, please send it to me.
Currently I have unfortunately no idea how it could crash...

Best regards,
Klaus

Alexey Tkachenko

Professional

Posts: 750

Location: Sevastopol, Crimea, Russian Federation

Occupation: Interpreting, Building virtual tours

  • Send private message

7

Wednesday, September 25th 2019, 1:40pm

I had some time and experimented with the above mentioned 'problematic' XML file by removing bits of code and encrypting it and the result is the simple XML file (attached) which causes 1.20 Krpanotools to crash here on my Win10 , 64 bit.

If I remove the first comment with a typo or correct it, the file is encrypted without any problem.
Alexey Tkachenko has attached the following file:
  • tour.xml (137 Byte - 3 times downloaded - latest: Sep 25th 2019, 8:29pm)
Regards,

Alexey

Mael B.

Trainee

Posts: 143

Location: France, Montpellier

  • Send private message

8

Wednesday, September 25th 2019, 2:03pm

I had some time and experimented with the above mentioned 'problematic' XML file by removing bits of code and encrypting it and the result is the simple XML file (attached) which causes 1.20 Krpanotools to crash here on my Win10 , 64 bit.

If I remove the first comment with a typo or correct it, the file is encrypted without any problem.

I confirm the problem (also on win10, 64 bit)

Note that if using 'ENCRYPT XML droplet.bat' there is no real crash and no error message but it produce an empty file (instead of the encrypted content).

9

Wednesday, September 25th 2019, 8:43pm

Hi,

Thanks for the example!
With it I was able to reproduce and fix the problem.

The fix will be included in the next release (soon).

Best regards,
Klaus