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Saturday, March 12th 2011, 9:14pm

iPhone / iPad Version not available! Why?

Hi Guys.

Trying to play with the new version of KRpano ( and create new tours for the iphone and ipad. But everytime I do this I get the message "iPhone / iPad Version not available!" Why is this the case? My test URL is as follows:

The steps I follow are:

1. Downloaded the new KRpano files and tools folder.
2. Places my license in the folder.
3. Drap my pano jpg onto: MAKE PANO (MULTIRES) droplet
4. Not changed anything and placed all files onto my server.

What am I missing here? Im sure this the safe process I used to follow with the old KRpano files.




Posts: 1,003

Location: Netherlands

Occupation: Web developer

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Sunday, March 13th 2011, 12:13am

you need a seperate license for krpano ipad/iphone version :)


Sunday, March 13th 2011, 12:40am

I have both... the file krpanoiphone.js and krpanoiphone.license.js are in the tools folder... thats all I need to do isn't it?

If this is fine what is the reason?


Monday, March 14th 2011, 10:47am


the used (and in the tour1.js embedded) krpanoiphone.js is too old - it is from version,
it must be also from version (like the swfkrpano.js and krpano.swf),

try downloading the krpano tools again and extract it to a new folder to have a fresh and tools package where everything is up to date,

best regards,


Monday, March 14th 2011, 9:15pm

Hi Klaus,

Thanks for the help... Im not getting far with this at all. Do I need a new license files then? I have taken the following steps with no luck

1. Downloaded the new tools folder
2. Placed my original license into the tools folder
3. Dragged my JPG over the Multires droplet.

Still have the same issue?

So it seems the license files are creating the problem. Is that the case and how to I update these?



Monday, March 14th 2011, 9:46pm

The license files have not changed. Try getting a fresh copy from the license zip file you got the licenses in. Make sure both krpano.license and also the iPhone license are in the tools folder. Depending on when you bought your license, you may also have a tools license. This was later bundled into the krpano.license. The licenses themselves!! Have you changed the config files in any way? Are the mobile images being generated?


Monday, March 14th 2011, 10:01pm

Perfect worked this time! Thanks guys... must have got mixed up with old and new files...

Thanks again