Hello,
I recently discovered an issue with the HTML5 player on my site.
First of all, I realized that something was not working when I tried with Chrome on my Xoom tablet in Android 4.0. I had the Flash error message. I updated to the latest version of krpano and Javascript files. The Flash error disappeared and the pano is now rendering in HTML5 in Chrome. However, the rendering is terrible. It moves only up and down and displays a lot of black.
Anyway, I chalked it up to Chrome not supporting this very well yet in Android. However, I had someone try it on a new iPad in Safari, and there as well, movement is limited to up/down, but no left and right (although tiles are not missing there).
I also tried in Safari on my Mac desktop, forcing it to identify as iOS, and the result is the same. I am positive that the HTML5 version worked very well previously on this panorama, including iPad and Safari desktop.
What can I do or look into to fix this? I updated to 10.0.8.15 and used the update tool to update the krpano files, and replaced them all on my website, including the other JS support files and license file.
is there anything else I should have changed, settings that need to be updated for the new version?
Thanks.