Pano view crashes in google chrome browser with the config of 'html5'

crsgypin · November 9, 2016 at 2:55 AM

Currently, we're using KRPANO for our website.
We just set the krpano with the config of the panorama html5 to "always", which means without using flash.
We found that some users who use google chrome browser will encounter the image crash while they're scrolling the panorama.
I attached the images to show the issues of paranoma, the image1 shows the crashed of paranoma while the image 2 shows the normal status.
This only happened on some PCs, we found this issue on windows 10 and iMac, but this doesn't happen to other PCs, including my Mac PC.
All we can do is set the panorama back to the "flash". Is there any way to fix this issues with the config of "html5" in google chrome browser?

Sergey74 · November 9, 2016 at 8:03 AM

I am watching a similar problem

Version Chrome 54.0.2840.87 m (64-bit)

P.S. crsgypin, this is not the appropriate section to report errors

klaus.krpano · November 13, 2016 at 4:15 PM

Hi,

that's the css3d-transform 'software rendering' of Chrome and unfortunately it's fundamentally buggy.

That problem happens when Chrome doesn't support your graphics hardware or drivers anymore (for whatever reasons).

You could enable the 'ignore-gpu-blacklist' setting in Chrome to get GPU support back:
chrome://flags/#ignore-gpu-blacklist

or report the problem to Google and hope for fix in the next Chrome versions:
https://bugs.chromium.org/p/chromium/issues/list

Best regards,
Klaus

crsgypin · August 7, 2017 at 10:42 AM

Hi Klaus
For this old problem, as you mention "That problem happens when Chrome doesn't support your graphics hardware or drivers anymore".
Is there any way that js could detect this bug so that i could convert this device to flash to prevent the bug happen.

Derek

Pano view crashes in google chrome browser with the config of 'html5'

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