Sound doesn't work on iPhone

  • Hello !
    I have an audio file for background music, it works fine in the PC browser, but on my iPhone it doesn't work. Have you come across a situation like this? Can you give me the solution? Thanks.
    This is my code:


    <plugin name="soundinterface" keep="true" url="plugins/soundinterface.js" preload="true" volume="1" mute="false"/>


    <action name="startup" autorun="onstart">
    playsound(bgsound, audio/bgsound.mp3, true, 0.75);
    </action>

  • Hi,

    playing a media without user-gesture (click/touch) is not allowed (by the browser).

    But that means: after touching anywhere on the screen, the sound should start automatically playing (assuming you're using an actual krpano version).

    Best regards,
    Klaus

  • Hi Klaus !
    I tried to click / touch but it doesn't work.
    UPDATE:
    It works but only with headphones, when I am not using the headset no sound is played at all.
    I tried on:
    ipad IOS 11 (work),
    iphone 6 iOS 12 (not working),
    iphone 7 plus IOS 13.5 (not working),
    iphone 7 plus IOS 14.2 (not working),
    iPhone XS Max IOS 14.2 ( work)

    Hi,

    playing a media without user-gesture (click/touch) is not allowed (by the browser).

    But that means: after touching anywhere on the screen, the sound should start automatically playing (assuming you're using an actual krpano version).

    Best regards,
    Klaus

    Edited 2 times, last by thienkd (December 16, 2020 at 2:12 AM).

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