Black Screen with 3dmodel depthmap on mobile

1st Official Post

    Hi! I ran into such a problem: the 3d model for depth maps works perfectly on a PC, but if you run it on a mobile device, it always gives out a black screen. What is noteworthy is that if you run a simulation of a mobile device on a PC in a browser, the same black screen is still there. Hence, I have the idea that this is a KRPano problem. If you remove the depth map, the panorama loads, that is, I'm pretty sure that this is a problem with maps. Are there any solutions?

    Here is the link to the tour: http://storage.yandexcloud.net/bundles-yode/D…r/tour_demo.xml

    • Official Post

    Hi,

    thanks for reporting!

    This is a bug related to the imagesizes and the multires usage.

    In this case the viewer tries to find a multires level that is below the image.cubemapsize size (plus some tolerance, which is larger on desktop than on mobile for memory reasons), but this fails because the cube images are too large.

    As workaround it would be possible to add cubemapsize="4096" to all <image> elements,
    e.g.

    Code
    <image ... cubemapsize="4096"> ...

    In the next release this bug will fixed.

    Best regards,
    Klaus

  • klaus.krpano February 8, 2024 at 9:17 AM

    Added the label Bug

  • klaus.krpano February 8, 2024 at 9:17 AM

    Added the label Fixed

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