Decoding error when playing video

  • I'm facing issues with my krpano project, which consists of a 360-degree panorama serving as the main menu with 8 buttons leading to 8 different videopanos. Each of these videopanos contains 3 different .mp4 videos. I've uploaded both the project and the videopanos to Amazon's AWS S3 to avoid overloading my server, as initially, I thought the decoding error might be related to server load. However, the problem persists.

    The error doesn't occur consistently but rather randomly when entering the second or third videopano. Error messages vary and may include the following:

    • ERROR: resources/videosinside/video_context_mc.mp4 - video decoding failed (corrupted data or unsupported codec)!
    • ERROR: resources/videosinside/video_sign_mc.mp4 - video decoding failed (corrupted data or unsupported codec)!
    • ERROR: resources/videosinside/video_mc.mp4 - video decoding failed (corrupted data or unsupported codec)!
    • ERROR: resources/videosinside/video_sign_mc.mp4 - video decoding failed (corrupted data or unsupported codec)!

    Furthermore, it's worth noting that while the error may occur with video_sign_mc on one occasion, on another occasion, it could be another video from the project. Everything seems to work fine until I've opened several videopanos.

    Additionally, I'd like to point out that this issue only occurs on mobile devices; there are no problems when accessing the project from a computer. This distinction suggests that the error may be related to mobile-specific configurations or limitations.

    At this point, I'm desperately seeking a solution to this issue as it affects the functionality of my project. Any help or suggestions to resolve this inconvenience would be greatly appreciated.

  • Seems very simular to this case:

    vragec
    October 20, 2021 at 2:20 PM

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