Change of the payment provider

Hi,

a quick note for clarification - the payment provider that handled selling/invoicing of the krpano licenses has been changed from MyCommerce (previously also known as 'Share-It') to FastSpring (and other/additional payment providers may follow soon).

The reason for this change was that MyCommerce (Digital River) hasn't made any payouts since July 2024. Originally the missing payouts doesn't seem that problematic as they wrote about some internal changes and delays on their side, but then they replaced their mail support by a bot-system and there was an increasing number of reports about the same problem, so there was a need to do something and to change it.

Here a few links with additional information:
The Register - Digital River runs dry, hasn't paid developers for sales since July
golem.de - Digital River zahlt Kunden seit Monaten nicht aus
heise.de - Digital River: Ausbleibende Zahlungen und ausweichende Kommunikation
reddit.com - Haven't Received Payments from MyCommerce Since July—What Should I Do?
Hacker News - DigitalRiver/MyCommerce stopped paying vendors since July
TheLayoff.com - Topics regarding layoffs at Digital River Inc.
docklightnews - ecommerce platform MyCommerce (Digital River) in turmoil
Trustpilot - Digital River
KVR Forum - Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit
KVR Forum - Alternatives to ShareIt/MyCommerce/Digital River

What does this mean?
For you as customers who had bought krpano licenses, this basically wouldn't matter - when a license was ordered and paid, it was delivered normally. And the licenses are okay and working. Only from my side it is uncertain at the moment if the money from these orders will be ever received here. It's a pretty large amount, but luckily I'm in a situation where this will not cause any real problems, although it is very annoying of course.

The new payment provider is now FastSpring, which has been recommend by several others - and I'm working on adding also other payment providers as alternative. That's just to reduce the dependency on one single payment provider and to be able to switch quickly if such ever happens again.

Btw - unfortunately that added caused another delay for the release of the 1.22 version, but this time only a very short one, as the version is basically ready and will be released very soon.

Thank and Best regards,
Klaus

Thanks for help offers, but this thread is mainly about clarification and notification that the payment provider has changed (away from MyCommerce) and why this was done.

Update: there is now also lemonsqueezy.com as alternative payment provider available.

It is anytime possible to switch between the available payment providers on the buy pages.
The default provider changes automatically every day.