Error when starting "krpano Tools.exe" on a Microsoft Surface device (Windows 11)

Hi Klaus,

when trying to start "krpano Tools.exe" on a Microsoft Surface device with Windows 11 (new device, so it is a fresh installation), the following error message is displayed:

krpano Tools.exe - Einsprungpunkt nicht gefunden

Der Prozedureinsprungspunkt "StackWalk64" wurde in der DLL "C:\...\krpano-1.20.11\nw.dll" nicht gefunden.

The same error message is shown when trying to start krpano 1.22.2. I was just trying out different krpano versions to see, if they work.

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StackWalk64 seems to be contained in the DbgHelp library, which can be obtained by installing the latest Windows SDK according to this article. Alas, the problem was not solved by installing this SDK (I installed the full SDK, not only the debugging portion). I guess, dbghelp.h is not the same as the Debug Help Library.

As I'm not proficient in Windows applications development, I can only guess that the StackWalk64 method mentioned in the error message is either contained in another unknown library, which is not installed by default on Microsoft Surface devices, or there is another reason why this method can't be called correctly. Either way, I'm not sure what else I can do to make it work.

Any ideas on how to solve this are greatly appreciated.

Thank you and kind regards

Christian

Hi Klaus,

this is the device (see "Technische Daten" for a full overview of its specs):
detected

CPU:
Qualcomm Snapdragon X Elite (X1E-78-100)

Kind regards
Christian

Hi Klaus,

alright, thank you for investigating and clarifying. Using the command line tools might be a good workaround on affected devices.

Kind regards
Christian